I=5
Sixt’s Car Gate inspection system is causing friction with some customers due to its high precision
- Sixt’s Car Gate system has received customer complaints due to its high-precision vehicle inspections, which detect more damage than a human inspector typically would.
- Hertz’s UVeye system, which functions similarly, has also faced customer backlash.
- In contrast, Avis and Enterprise have stated they will continue relying on human-led vehicle inspections.
- At Hertz, around 3% of 500,000 AI-scanned rentals resulted in billable damage, about three times the industry average of around 1%.