Clara Shih, Meta’s head of business AI said the company expects more businesses to use AI agents to automate complex tasks (from min 6).
“On the business side, we’re building business AIs from Meta, and we already have these trusted relationships with 200 million small businesses around the world,” she said. They’re using WhatsApp, they’re using Facebook, they’re using Instagram, both to acquire customers, but also engage and deepen each of those relationships. Very soon, each of those businesses are going to have these AIs that can represent them and help automate redundant tasks, help speak in their voice, help them find more customers and provide almost like a concierge service to every single one of their customers, 24x7."
