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Meta’s business chatbots are facing hurdles, the Information reported citing a current Meta employee
- Businesses that have tested Meta’s chatbots have complained that the chatbots can take months to tailor responses to a brand’s voice, the Information reported citing a current Meta employee.
- Also, Meta’s chatbots have failed to learn from interactions between human representatives of a business and its customers.
- Due to these hurdles, employees working on these business chatbots have been assigned monthly goals instead of the typical half-yearly goals.
- According to the Information, Meta has also considered using AI models from DeepSeek in its tools for advertisers in order to provide them with better experience.
https://www.theinformation.com/articles/meta-plans-new-push-for-business-chatbots